adrianc2 said... Very disappointing. We booked for a 9.30pm tree top walk. We got there at 8.30 pm, stood in line to 10.20pm and still quite some distance from the front of the line so didn't do the walk. During that time we saw many people enter the line and not go to the back.
We are aware that the "booking time" is only an indication but surely if that time is not going to be honoured why have a time on your site for booking; we feel it is very misleading. Everything else we have booked for the next 2 weeks we are in Rotorua is booked to a time, and so far all have stuck to that booking time apart from this. Really don't know if we want to come back and would be very wary recommending this to our friends if this is going to happen again.